Benefits of using an Order Management System
There are several benefits of using an OMS, most notably improved customer service through increased accuracy.
1. Efficient automation
OMS rely on automation, from operating the storefront through delivery. Using software for order processing saves on man-hours, reducing your labor costs. This frees your team up to focus on greater customer satisfaction and growing your business. The best order management software programs also have increased data security, increasingly important in today's online world.
2. 24-hour access
You can track your business anytime, anywhere from your phone, laptop, or PC. Plus, customers have the opportunity to buy anything you sell, anytime, and from anywhere. You'll receive greater data control and more efficient order processing, while your customers can quickly get what they need.
3. Improved business growth
Automation of the cash-to-order system leads to standardization of the order process across many different sales channels. You'll have more time to collect and analyze customer data, helping you tweak your online store for selection and develop greater customer relationships. You'll be able to forecast sales with more accuracy.
4. Accurate inventory management
Automation inventory management reduces "user error" from manually inputting items online from a spreadsheet and makes it easier to determine what you need to order and when. You'll reduce over-selling and over-ordering.
5. Real-time information
With up-to-date information at your fingertips, you can address any issues that arise fast – before they impact customer service or interrupt the sales cycle. Being proactive about any customer service issues or product delays helps you grow your business.